Returns Policy

At BITTEN COOKIES, we bake fresh, high-quality cookies. If something isn’t right with your order, we’ll do our best to fix it.

Perishable Products

Because our cookies are perishable and made to order, we unfortunately, do not offer returns on items once they’ve been delivered. However, your satisfaction is very important to Us.

Damaged or Incorrect Orders

If your order arrives:

• Damaged
• Incorrect
• Incomplete

Please contact us within 24 hours of delivery with a photo and description of the issue.

We’ll offer one of the following resolutions:

• A replacement delivery (where possible)
• A credit note or coupon for future use
• A full or partial refund (in certain cases)

Cancellations

If you need to cancel your order, please do so within 2 hours of placing it. Once your order goes into production, we cannot cancel it as ingredients are prepped fresh and often baked immediately.

Non-Refundable Items

We do not offer refunds for:

• Incorrect addresses provided by the customer
• Missed deliveries due to no one being available to receive the order
• Changes of mind once the order is made
• Damage caused by the courier company

Refunds (If Applicable)

If a refund is approved on a case-by-case basis (such as for a qualified cancellation or order error), it will be processed back to your original payment method within 7 working days.